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Policies & FAQ

Everything you need to know about ordering, shipping and caring for your piece. Still have a question? Ask me

Ordering

How does ordering work?

Select your ornament, fill out the details, add it to your cart and pay securely at checkout. You’ll receive an order confirmation, and I’ll reach out if I need anything else from you! You can always call or text me at 530-966-2158 with questions.

How do I pay?

Securely at checkout through Stripe, with a credit or debit card, Apple Pay or Google Pay. You’ll get an email receipt right away. For custom commissions, I’ll send a quote and a secure payment link instead.

How big are the ornaments?

Round ornaments are 3 inches across and flat ornaments are 4 inches. Each one is hand-painted in acrylic on ceramic.

Is there a deadline for Christmas?

Yes. Christmas orders must be placed by December 5. I paint a limited number of ornaments each season, so spots may fill before then.

Can I order more than one?

Of course. Add each ornament to your cart with its own names and details, and change quantities on the cart page. Shipping is $10 once for the whole order.

Your photos

What kind of photo should I send, if requested?

Clear, straightforward shots of your home or venue as you’d like it painted, in good daylight. Please no people, figures or pets (they won’t be included in the painting). After you order, simply text them to me at 530-966-2158 or reply to your order email with them attached.

What if my photo won’t work?

All photos are subject to approval. If I can’t paint from yours, I’ll ask for another. If we can’t find one that works, I’ll refund your order in full.

Timing and shipping

How long does it take?

Ornaments are painted and shipped within about two weeks of your order, plus shipping time. Orders placed by December 5 will arrive in time for Christmas.

How much is shipping?

Shipping is a flat $10 per order within the US. I currently ship within the US only.

Can I pick up locally?

Yes. Pickup is free in Woodstock, GA. Choose pickup at checkout and I’ll arrange a time with you.

Do you offer gift wrap?

Yes. Gift wrap is $7 per ornament. Check “Add gift wrap” on the ornament’s form and you can include a short gift message.

Returns and care

Can I return a custom ornament?

Because each ornament is personalized and painted to order, custom pieces are final sale. Originals are one of a kind and are also final sale.

What if it arrives damaged?

Every ornament is carefully packed, but if yours arrives broken, email me a photo within 7 days of delivery and I’ll make it right.

How do I care for my ornament?

Each ornament is hand-painted in acrylic on ceramic. Dust gently with a soft, dry cloth, keep it away from water and direct heat, and store it wrapped in tissue between seasons.

Wedding stationery

How do custom suites work?

Custom wedding stationery begins with a conversation. Tell me about your day on the Inquire page and I’ll follow up personally.

Do you sell templates?

Yes. Editable DIY invitation templates are available in my Etsy shop.